Refund and Replacement Policy

If no SMS/OTP code arrives within the activation timeout window, the number is cancelled and the full price is automatically refunded to your ApexDigital wallet — no request needed.

You may also cancel manually before a code arrives for an instant wallet refund. Once a code has been received, the purchase is complete and not refundable.

If an SMM task fails or cannot be delivered, the affected amount is automatically returned to your ApexDigital wallet when the failed status is confirmed.

If an order is partially delivered or cancelled, you receive a proportional wallet credit for the undelivered quantity. Drops after delivery are covered only where the service lists a refill guarantee.

Delivered digital goods are normally final because access details or redeemable value cannot be returned. If an item is invalid on first use and the listing includes a warranty, contact support within the stated warranty period with your order ID and evidence of the issue.

After verification, we may provide a replacement or wallet credit. Issues caused by incompatibility, failure to follow activation instructions, account changes, resale or use after delivery are not eligible.

Bank deposits are credited after we match your transfer in our bank account using the APX reference code in the remarks, the amount and your slip.

Deposits may be rejected if the payment isn't received, the amount doesn't match, the reference is missing, or the slip is edited, unclear or already used. Genuine payments that can't be matched can be resolved by contacting support with proof.

Escrow service fees are non-refundable once verification starts. If a seller fails to deliver and a dispute is decided for the buyer, the asset price is refunded according to the Escrow Agreement; applicable fees may remain non-refundable.

Wise and USDT-to-LKR exchanges normally enter a 12–24 hour manual review and settlement window after valid payment evidence is received. A request may be cancelled and returned before LKR payout dispatch if verification fails. Completed LKR payouts are final, subject to applicable law.

Credits already spent on delivered services, received OTP codes, delivered digital keys/accounts, completed media-tool tasks and used promo credits are not refundable. Wallet balances are not refunded as cash except where required by law.

For anything not refunded automatically, use our Contact page or email apexdigital24.store@gmail.com with your order ID and relevant evidence. If you disagree with an outcome, reply with the same reference and ask for an administrator review.